Solution Support
Solution support is for organizations that want to be assured of full support for their middleware environment. We not only provide support for the middleware software, but also for what is built on it, the integrations.
Copernicus advantages
- Years of integration experience
- Flexible and scalable solutions
- Experience with different industries
- Friendly company to work with
Reactive Support
Within the agreed support window we are ready to support and help where necessary. This form of support is ideal for organizations that perform simple management tasks themselves, but want to fall back on the knowledge and experience of specialists.
Proactive Support
With this form of support, various checks are performed on the system in the morning and afternoon. In this way, any problems are identified early so that escalations of these problems are prevented. This type of support uses automated monitoring and alarms.
Solution Support window
The support options vary from ‘on-call support’ to daily management, and from office hours support to 24/7 support. For the largest disruptions, we always use a response time of a maximum of 30 minutes.
The benefits of solution support
- Clear service
- Guaranteed availability and response times
- Adequate knowledge of the organizational environment
- Support window tailored to individual needs
- Available for both 1st line and 2nd line support
- Support from the Netherlands
